• Provide 24/7 Network Support
• Immediate Escalation Of Critical Issues
• Web-Based Ticketing System with Continuous Monitoring
• All Phone Calls Recorded
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• Judicial
• Distance Learning
• Business
• Archiving Conference Content to VHS, DVD & CD
• Media Encoding and Streaming
• Technical Support for your
Video Conference
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 • Monitor Network Equipment
and Alarms, 24/7, using State-Of-The-Art Software
• Policy-based Handling of Critical, Major & Minor Alarms
• Tier 1 Troubleshooting of Outages
• Policy-based Tech Dispatching
• Alarm History Available
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